Q. If I purchase online, when and how do we get tickets?
A. After payment, a voucher will be sent to you by email or SMS.
Q. Can I change the date of my tour after I buy it?
A. Yes, if you cannot use the ticket on the day, then just keep the voucher and use it on a different day, no need to rebook. (Not available on BLT, Rottnest day tours and Escape the City products) Your ticket is valid for 6 months after purchase.
Q. Where do I redeem my voucher?
A. You can redeem your voucher on board the bus at any of our 12 stops throughout the city and Kings Park
Q. Can I purchase tickets on the bus or do I have to buy online?
A. You can buy on board the bus direct from the driver, cash or credit card. However there is a special promotion on line and most of the tickets are cheaper on the web site
Q. Can I present my booking confirmation via my smart phone or tablet?
A. Yes, there is no requirement to print the voucher when bought off our web site.
Q. Where can I start the tour?
A. You can jump on board at any of the 12 stops around the city. See the Map and Timetable tab along the top of the web site.
Q. How long is the tour?
A. The full tour takes just under 2 hours to complete. You can either stay on board the whole way round or hop on and off as often as you wish throughout the day.
Q. Are children welcome on board?
A. Absolutely, children love our open top buses! They are entertained on board by commentary by Kev the Green Kangaroo.
Q. Is the Commentary available in my language?
A. We have commentary in English, French, German, Spanish, Chinese, Indonesian, Malay and Japanese.
Q. What does it mean that the tickets are valid for 24 or 48 hrs?
A. The Classic Ticket is valid for 24 hours. It entitles you to use the buses during operational hours, starting from the time you begin your tour until that same time the following day. So if you board the bus at 12pm for example, your ticket will be valid until 12pm the following day on a 24 hr ticket. The 48 hr ticket extends this to 12pm the next day
Q. Are your buses wheelchair accessible?
A. Yes, we have wheelchair ramps on our buses
Q. Can I bring a pram on board?
A. Yes, prams can be parked downstairs so long as they have a working brake
Q. Do you have toilets on board?
A. No, but we have 2 short toilet breaks during the 2 hr loop, one in Kings Park and the other at Barrack St Jetty
Q. Are you open Public Holidays?
A. Yes, apart from Christmas Day, Australia Day and Anzac Day. We are open all of the other holidays.
Q. Do you open on Sundays?
A. Yes, we run 7 days a week
Q. Do you accept Companion Cards?
A. Yes, the person with the Companion Cards can travel free of charge on our buses
Q. What is your refund policy?
A. Please choose carefully. Refunds are only available prior to the day of travel. You can choose between a refund, exchange or credit where tours are have been wrongly described, are different to the tour purchased on the website or doesn't do what it is supposed to do. A 5% fee will be charged for cancellations.